Frequently Asked Questions

While we make every effort to process and ship your items as soon as possible, our products are handcrafted at time of purchase. Therefore, orders normally take 2-3 business days to process. Once it is processed shipping times may vary, however, we use FedEx Express Saver which typically arrives within 3 days. We cannot guarantee FedEx delivery schedules.

Orders are sent directly to fulfillment and cannot be changed after confirmation.

Unfortunately, no. Because our products are handcrafted at time of purchase, most orders will take 2-3 business days to create. You can choose FedEx overnight expedited shipping at checkout, but please allow 2-3 days for processing.

Rates are based on FedEx published rates. We do not ship ground, as live plants may not survive the long journey. Our standard option is FedEx Express Saver, which normally takes 3 days. You can also choose to expedite your order at checkout by selecting FedEx Standard Overnight®, or FedEx 2Day®.

Since each plant is shipped individually, separate orders need to be created for each delivery address.

Unfortunately, FedEx does not ship to PO boxes. We can only delivery to addresses that FedEx services.

All void packaging material is recyclable. The starch foam it is made of just needs water to dissolve in your sink. Other materials can be recycled through normal paper and cardboard means.

We currently ship across the Continental US—excluding Hawaii, Alaska, Puerto Rico—due to strict state regulations on live goods.

Once your order is shipped, you’ll receive a tracking number via email.

While all sales are final, we treat each request on a case-by-case basis. You will need to submit pictures, and if an issue was caused on our end, we will make it right by sending a replacement or reimbursement.

If it is determined that there was a problem with the plant due to shipping or our mistake, we will be happy to replace it.

While all sales are final, we treat each request on a case-by-case basis. You will need to submit pictures, and if an issue was caused on our end, we will make it right by sending a replacement or reimbursement.

Please contact orders@livetrends.com to submit a replacement request.

While we make every effort to process and ship your items as soon as possible, our products are handcrafted at time of purchase. Therefore, orders normally take 2-3 business days to process. Once it is processed shipping times may vary; however, we use FedEx Express Saver which typically arrives within 3 days. We cannot guarantee FedEx delivery schedules.

We accept Apple Pay, Paypal and all major credit cards.

We are required by law to collect tax on some orders. Tax laws vary by state. Please refer to your state regulations if you have questions.

Please contact us at hello@livetrends.com to request a bulk order.

Please complete the wholesale form located here.

We are proud to partner with Lowes, Target and more. Please see our full list of partners here.

All wholesale providers must supply a tax resale certification and speak to a customer care specialist to complete the application process.

Yes, state regulations put a set limit on the amount of items you can purchase at one time. We also have some customer-specific items that cannot be sold by other vendors. For more information, please contact hello@livetrends.com.

After you log in to our site, you should be able to locate pertinent information, including your sales representative contact. For more information, please contact hello@livetrends.com.

Log in to your account to view our current catalog and then contact your sales representative to place an order request.

Yes, please contact your sales representative for more information.